Refund and Returns Policy

🔄 Return & Exchange Policy

We want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, eligible items may be returned under the following conditions:

✅ Return Eligibility:

  • Return Request Window: Must be initiated within 14 days of receiving your order.
  • Product Condition: Items must be unused, in their original condition, and in the original packaging, including any tags or certificates (if applicable).
  • Proof of Purchase: A valid order number or receipt is required.

📩 How to Initiate a Return:

Please contact us at [info@sapphireindiabyajay.com] with your order number and reason for return. Our support team will guide you through the next steps.

⚠️ Important Return Terms:

  • Return Shipping: Customers are responsible for all return shipping costs and any applicable trade, customs, or transaction fees.
  • Original Shipping Fees: These are non-refundable.
  • Non-Returnable Items:
    • Final sale or clearance items
    • Custom or personalized products (unless damaged or defective upon arrival)

💡 Tip:

To avoid delays or disputes, we recommend using a trackable shipping method when sending items back.